Warranty & returns
OE and OEM parts carry a warranty from 12 months. Here's how the 14-day return works, how it differs from a warranty complaint, and how to file a claim.
Warranty period
Original (OE) and OEM parts carry a warranty from 12 months from the date of dispatch, unless the warranty card included with the shipment states a longer term. Aftermarket and remanufactured alternatives carry the terms stated individually on the product page.
Returning a part within 14 days
If you're buying as a private individual (a consumer), you can return an ordered part within 14 days of receiving it, without giving a reason — including simply because it turned out to be the wrong one or you no longer need it.
You cover the cost of shipping the part back to us. If the part has been installed, soiled (e.g. with oil or grease), or has otherwise lost commercial value, we may deduct that loss of value from your refund.
We refund the full price of the part plus the cost of the cheapest standard delivery option we offer — even if you chose a pricier one when ordering (e.g. courier instead of a parcel locker). We don't refund the difference for a pricier delivery option, and if your order shipped under a free-delivery promotion, we don't refund any delivery cost.
The right to return doesn't cover parts sourced or selected specifically for your VIN or a non-standard vehicle configuration — see the Terms of sale for details.
Return vs. complaint — what's the difference
A return (above) is for a part that's sound and matches its description, where you simply changed your mind or picked the wrong one.
If the part is faulty, or doesn't fit because of a mistake in our description (e.g. we listed the wrong vehicle-model fitment), that's a warranty complaint instead — in that case we cover shipping costs in both directions in full, regardless of how much time has passed since purchase.
How to file a claim
Email [email protected] with your order number, the part number and a description of the fault — ideally with a photo. We reply as soon as possible with a decision and next steps.
Please return the claimed part together with its warranty card. We cover the return shipping cost when the claim is accepted.
What isn't covered
The warranty does not cover damage from incorrect fitting, normal wear and tear, or use of the part outside its intended purpose.
Send your parts list — get a quote
We will contact you as soon as possible.